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Where do I need to go once my flight arrives?

Frequently Asked Questions

Make a booking Choosing Your Destination Extras Payments & Refunds Amending or cancelling your booking Before your travel During your travel General Questions

Where do I need to go once my flight arrives?

You should proceed to the arrivals hall / arrivals terminal where your driver will be waiting for you after baggage claim. If you are unable to locate the driver when you get to the meeting point, please contact us on the 24/7 telephone numbers on your booking voucher.

Other Questions

What happens if my flight is delayed? What happens if my flight is cancelled? How long do I have to wait at the airport before my vehicle departs? What happens if I can't find my driver? What happens if my flight is early? How will the driver know I am the right passenger? Do I need to tip the driver? Why do I need to have a working mobile phone when I travel?

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