Frequently Asked Questions

Can I make a last minute booking?

Due to the new governoment rules that states on providing all the transfers and passengers info before the performance of services ,all reservations should be made at least 2 hours in advance.

Other Questions

Can I book a one way trip? I can't find my hotel or accommodation name in your list? What do i do? Is it safe and secure to travel with Hana Travel? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can I make a booking on behalf of a third party? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? When should I book my transfer? Do you provide insurance for the passengers in the vehicle during the transfer? My travel group are landing on different flights, how can I book? Will anyone else be travelling in the vehicle I book? How many luggage entitlement will I have? What type of vehicle brand Hana Travel use for the transfers? What does the price include? How do I book a private transfer service to my private accommodation? Do your service cater for wheelchair users and people with disabilities? Could you please assist me with my own language? Which vehicle should I book? How long will my journey take? Can I book a transfer to the airport? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Can minors book or travel alone?