Frequently Asked Questions

What luggage entitlement will I have?

You can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.
 

Other Questions

What does the price include? Can I book a transfer to the airport? What type of vehicle brand Hana Travel use for the transfers? When should I book my transfer? How long will my journey take? Can I make a booking on behalf of a third party? How do I book a private transfer service to my private accommodation? Do you provide insurance for the passengers in the vehicle during the transfer? Which vehicle should I book? Can minors book or travel alone? Could you please assist me with my own language? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Do your service cater for wheelchair users and people with disabilities? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Is it safe and secure to travel with Hana Travel? Can I book a one way trip? I can't find my hotel or accommodation name in your list? What do i do? My travel group are landing on different flights, how can I book? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can I make a last minute booking? Will anyone else be travelling in the vehicle I book? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible?