Frequently Asked Questions

What does the price include?

The price written on our website is the price will be paid. It is all inclusive price. No any hidden charge ( Parking fee, extra waiting time, delay on flight, night driving...)

Other Questions

Do your service cater for wheelchair users and people with disabilities? Will anyone else be travelling in the vehicle I book? Can I make a booking for a different number of passengers for the outbound journey and for the return? I can't find my hotel or accommodation name in your list? What do i do? Can I book a one way trip? Is it safe and secure to travel with Hana Travel? How many luggage entitlement will I have? What type of vehicle brand Hana Travel use for the transfers? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Could you please assist me with my own language? Can I book a transfer to the airport? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? My travel group are landing on different flights, how can I book? Can I make a last minute booking? Do you provide insurance for the passengers in the vehicle during the transfer? Can minors book or travel alone? When should I book my transfer? How long will my journey take? Can I make a booking on behalf of a third party? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Which vehicle should I book? How do I book a private transfer service to my private accommodation?