Frequently Asked Questions

What does the price include?

The price written on our website is the price will be paid. It is all inclusive price. No any hidden charge ( Parking fee, extra waiting time, delay on flight, night driving...)

Other Questions

I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? How many luggage entitlement will I have? When should I book my transfer? Can minors book or travel alone? I can't find my hotel or accommodation name in your list? What do i do? Can I book a one way trip? Can I make a booking for a different number of passengers for the outbound journey and for the return? How do I book a private transfer service to my private accommodation? Could you please assist me with my own language? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Will anyone else be travelling in the vehicle I book? Can I make a last minute booking? Which vehicle should I book? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Do your service cater for wheelchair users and people with disabilities? Do you provide insurance for the passengers in the vehicle during the transfer? Is it safe and secure to travel with Hana Travel? Can I make a booking on behalf of a third party? How long will my journey take? Can I book a transfer to the airport? My travel group are landing on different flights, how can I book? What type of vehicle brand Hana Travel use for the transfers?