Frequently Asked Questions

How do I book a private transfer service to my private accommodation?

If you would like to go to your villa, residence or private house, please choose your destination on the reservation module and indicate your accommodation address where you want to go in the details of the booking. We will drop you off at the door of your accommodation.

Other Questions

Do your service cater for wheelchair users and people with disabilities? Will anyone else be travelling in the vehicle I book? When should I book my transfer? Can I book a one way trip? My travel group are landing on different flights, how can I book? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Can I book a transfer to the airport? How many luggage entitlement will I have? What type of vehicle brand Hana Travel use for the transfers? How long will my journey take? Do you provide insurance for the passengers in the vehicle during the transfer? Is it safe and secure to travel with Hana Travel? I can't find my hotel or accommodation name in your list? What do i do? Can I make a booking on behalf of a third party? Can I make a last minute booking? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can minors book or travel alone? What does the price include? Could you please assist me with my own language? Which vehicle should I book?