Frequently Asked Questions

When should I book my transfer?

We recommend that you book as early as possible so you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season and to getting the best type of vehicle for early bookings.

Other Questions

I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? What type of vehicle brand Hana Travel use for the transfers? Can I make a last minute booking? Do your service cater for wheelchair users and people with disabilities? Could you please assist me with my own language? Will anyone else be travelling in the vehicle I book? Can I book a transfer to the airport? Can I book a one way trip? Which vehicle should I book? How do I book a private transfer service to my private accommodation? Can I make a booking on behalf of a third party? Is it safe and secure to travel with Hana Travel? My travel group are landing on different flights, how can I book? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? How many luggage entitlement will I have? Can I make a booking for a different number of passengers for the outbound journey and for the return? How long will my journey take? Do you provide insurance for the passengers in the vehicle during the transfer? I can't find my hotel or accommodation name in your list? What do i do? What does the price include? Can minors book or travel alone?