Frequently Asked Questions

Can minors book or travel alone?

Minors may not book or travel alone. The person making the booking needs to be at least 18 years of age. Even in this case, for the bookings made without our information, we do not accept any responsibility.

Other Questions

How many luggage entitlement will I have? When should I book my transfer? Could you please assist me with my own language? Is it safe and secure to travel with Hana Travel? Can I make a last minute booking? How do I book a private transfer service to my private accommodation? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? I can't find my hotel or accommodation name in your list? What do i do? Can I book a one way trip? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? Which vehicle should I book? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Do you provide insurance for the passengers in the vehicle during the transfer? What type of vehicle brand Hana Travel use for the transfers? Can I make a booking for a different number of passengers for the outbound journey and for the return? Will anyone else be travelling in the vehicle I book? Do your service cater for wheelchair users and people with disabilities? Can I make a booking on behalf of a third party? How long will my journey take? My travel group are landing on different flights, how can I book? Can I book a transfer to the airport? What does the price include?