Frequently Asked Questions

The members in my travel party need to be picked up or dropped off from different addresses. Can I book this?

Yes. For private transfers we offer the option to book an extra stop during our booking process, so that you can indicate an additional pickup or drop off address if both of them belong to the same destination which you selected.

Other Questions

Can I book a transfer to the airport? How do I book a private transfer service to my private accommodation? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? My travel group are landing on different flights, how can I book? Is it safe and secure to travel with Hana Travel? Can I book a one way trip? When should I book my transfer? Do your service cater for wheelchair users and people with disabilities? How many luggage entitlement will I have? What type of vehicle brand Hana Travel use for the transfers? Which vehicle should I book? Can minors book or travel alone? Can I make a booking on behalf of a third party? Can I make a booking for a different number of passengers for the outbound journey and for the return? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? How long will my journey take? Could you please assist me with my own language? I can't find my hotel or accommodation name in your list? What do i do? What does the price include? Can I make a last minute booking? Do you provide insurance for the passengers in the vehicle during the transfer? Will anyone else be travelling in the vehicle I book?