Frequently Asked Questions

The members in my travel party need to be picked up or dropped off from different addresses. Can I book this?

Yes. For private transfers we offer the option to book an extra stop during our booking process, so that you can indicate an additional pickup or drop off address if both of them belong to the same destination which you selected.

Other Questions

I can't find my hotel or accommodation name in your list? What do i do? When should I book my transfer? Will anyone else be travelling in the vehicle I book? Do your service cater for wheelchair users and people with disabilities? Can I make a last minute booking? Can I book a one way trip? How long will my journey take? My travel group are landing on different flights, how can I book? What type of vehicle brand Hana Travel use for the transfers? Can minors book or travel alone? How many luggage entitlement will I have? Could you please assist me with my own language? Is it safe and secure to travel with Hana Travel? Can I book a transfer to the airport? Which vehicle should I book? What does the price include? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? How do I book a private transfer service to my private accommodation? Do you provide insurance for the passengers in the vehicle during the transfer? Can I make a booking on behalf of a third party? Can I make a booking for a different number of passengers for the outbound journey and for the return? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible?